Shipping Policy
Shipping
All shipments and deliveries are performed by third-party carriers and not Stainless Steel Tile.
Conditions
There are many variables in shipping times, and we strongly recommend that you do not schedule your installer until after you have received your order in its entirety. Manufacture times, weather, and supply-demand conditions are just some of the instances that may delay your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, cannot be promised under any circumstance.
Handling Charges
Some orders (Larger orders or orders containing our larger 12"x12" and 12"x24" tiles) are subject to handling charges in addition to shipping charges. If your order requires additional handling charges, customer support will contact you prior to order processing.
Lead Times & Availability
PLEASE do not schedule contractor work until you have received and inspected your products. Stainless Steel Tile will not reimburse contractor/ installer hours. If ordering our Bestsellers, most orders arrive within 7 to 14 days, and you will receive an email notification when your order has been picked up by the carrier. We do offer expedited shipping options, and if they are available for your order, they will be displayed on the checkout page. Additionally, we do offer order rush services. If you need your order rushed, please contact us at 404-655-6719 or email us at: support@stainlesssteeltile.com for rush services availability. Lead times vary due to the demand for our products and availability of third-party carriers. At the time of purchase an estimated lead time may be provided. Fulfillment dates are estimates and are subject to change. We strongly encourage you to include your need-by date when placing your order, and although we cannot guarantee that date, we will do everything we can to meet that date. However, ordering well in advance is always a safer bet!
Sample Orders
Samples may take 7 to 14 days to arrive. However, most arrive sooner.
Delivery
Our carriers may contact you about arranging your delivery services which may include status updates by automated phone call, email and/or text message. Items may arrive in multiple shipments. Most of our shipments are shipped on a 4'x4' pallet. Standard Delivery is CURBSIDE. This means that the product will be delivered close to the curb. Standard Delivery is not in the garage, inside the home or around the back of the property. Subject to driver’s discretion, the driver may place the product as close as they can to the jobsite. It is the customer’s responsibility to move product from the curb to their home or jobsite in a timely fashion.
Should any of the conditions below apply to your delivery destination, you will need to contact Customer Care within 24 hours of placing your order by emailing support@stainlesssteeltile.com
- Delivery destination is an apartment complex or high rise
- Is located on the 2nd floor or higher of a building, apartment, and/or condominium
- Does not allow semi-trailer access
- Does not have a turnaround for a semi-trailer
- Has low hanging power lines and/or trees
Customer is responsible for inspecting condition and entirety of shipment. Any discrepancies regarding damaged, missing or incorrect product must be reported to support@stainlesssteeltile.com or info@stainlesssteeltile.com within 24 hours of delivery. If discrepancies are identified at the time of delivery, please have driver notate to assist in expediting any claims. Once the delivery is made, it is the customers responsibility to protect the product. Stainless Steel Tile is not responsible for damages due to failure to move product to secure and properly climatized area and away from the outside elements. It is recommended that you store the tiles in the location where it is to be installed. This will serve two purposes:
- allowing the tiles to acclimate
- reducing the number of times you will have to move the flooring
Return Shipments
Once an order has been loaded and is in route to the shipping address, the customer is solely responsible for all outgoing and return shipping costs, including storage and reconsignment costs. Any additional shipping costs will be deducted from refund for the return.
Deliveries should not be refused under any circumstances. Stainless Steel Tile will not be liable for additional freight fees incurred due to the return and redelivery of the product. This includes, but is not limited to, refusal because:
- Cancelled after shipment
- Changed your mind
- Were not home
- Did not have a clear and safe area ready for the delivery
- Did not allow the driver access into your community
Shipment Inspection
Once you have received your shipment, follow the instructions below.
- Count the product against your purchase receipt
- Inspect and verify the correct order and quantity
- Open the boxes to ensure you have received undamaged product.
Missing product or damaged product? Please notify us of any damages or missing products within 24 hours of delivery. Please take pictures (from far away, close up, and from several angles) of both the product and shipping boxes. Send pictures, proof of delivery receipt, your BOL or shipping documents and order information along with phone number to: support@stainlesssteeltile.com, and we will start a claim asap.
Truckload Orders
If you are planning on purchasing over 10,000 lbs. of product in one order, please email Customer Care at support@stainlesssteeltile.com. We will get a quote specifically for your order.
International Shipments
We ship throughout the United States and Canada. For International Shipments, please contact our Customer Care team at support@stainlesssteeltile.com and iclude your shipping address along with order details, and we will contact you with shipping options. International Shipments can be subject to additional brokerage fees, duty fees, and taxes, which are to be paid by the customer.
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